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Customer Support

Top South representatives are available weekdays from 8 a.m. and 5 p.m. to help you with any questions or issues you have related to your countertops. Call (770) 422-4009.

Natural Stone Care

In order to protect your investment, please follow these recommendations for the care and maintenance of you natural stone.

  • Clean all surfaces with warm water and mild detergent or stone soap (available at Top South).
  • Rinse and dry surfaces after cleaning.
  • Blot up spills immediately.
  • Reapply stone sealer (available at Top South) to surface as soon as you notice that water no longer stands on the surface.
  • Use antibacterial cleaners in food preparation areas.
  • Do not use the following on natural stone: abrasive cleaners such as Comet, Ajax, or Soft Scrub; cleaners that contain acid, such as bathroom cleaners, grout cleaners, or tub and tile cleaners; or cleaners that contain vinegar or lemon juice.
  • Do not sit or stand on stone countertops.
  • Do not cut directly on stone countertops; always use a cutting board.
  • Do not put hot pans directly on stone countertops; always use a hot pad or trivet.

Quartz Care

Quartz surfaces are very easy to maintain. Quartz is nonporous, which means it is very resistant to chemicals, stains, and heat. With routine care, quartz countertops will retain their radiant, lustrous appearance for many years.

Routine Care: Soapy water or non-bleach, non-abrasive cleansers will remove dirt. For stubborn or dried spills, use a green scrub pad coupled with a non-bleach, non-abrasive cleanser. Rinse thoroughly to remove any hazy residue. To disinfect, occasionally wipe with diluted household bleach (water/bleach solution in 1:1 ratio).

Removal of Foreign Material: Sometimes materials fall onto the countertop and dry in place. These can be removed by gently scraping away the excess with a plastic putty knife. For heavier or more stubborn spots, soak a pad of paper towels in water and cleanser. Apply to the spot and let soak for a few minutes. Scour with a scrub pad and a non-bleach, non-abrasive cleanser. Rinse thoroughly to remove any cleanser residue.

Preventing Damage: Always use a hot pad or trivet to protect your quartz countertop. Hot pans and heat-generating appliances can cause damage if left on the countertop for prolonged periods of time. Also avoid exposing quartz countertops to strong chemicals such as paint removers or furniture strippers. Keep nail polish remover, bleach, and bluing and oil soaps away from quartz countertops. If the countertops comes in contact with any of these substances, immediately rinse the exposed surface thoroughly with water.

  • Do not cut directly on a quartz surface; always use a cutting board.
  • Run cold water when pouring boiling water into sinks.
  • Remove nail polish with non-acetone nail polish remover and flush with water.

Any of the above can affect the surface finish and color. Dark colors may require more maintenance.

Solid Surface Care

Solid surface was created for a lifetime of easy care. The simple guidelines below will help you keep your solid surface countertops looking fresh.

  • Clean all surfaces with a commercial cleanser, or with soap and water.
  • Wipe up spills immediately.
  • Do not cut directly on countertops; always use a cutting board.
  • Do not set hot pots or pans directly on countertops; always use a trivet or hot pad.
  • When pouring boiling water into a solid surface sink, always run cold water (from the tap) with it. Otherwise, the sink could crack.
  • Use caution when using heat-generating appliances (electric griddles, slow cookers, fryers) on solid surface countertops. The heat from the appliance could cause the countertop to scald. Always use heat-generating appliances on a heatproof surface (such as a trivet with rubber feet).
  • Avoid putting items (cookware, keys, silverware, etc.) on the countertop and then sliding them. This could lead to scratching.